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Store Policies

Buying

www.concept-zen.com is dedicated to providing excellent products and service at competitive prices. To make a purchase, browse our catalogue and click on any items that you wish to buy to add it to your shopping cart. When you have selected all the items you wish to buy, click on "Checkout" to pay for your goods.

Credit Card Security

Your credit card payment is taken and processed securely. All credit card numbers are encrypted when the order is placed. They are not held in clear text on any web site, nor are they ever seen by www.concept-zen.com.

Money Back Guarantee

You may cancel your order at any time between the day the order is placed and the end of the 7th working day following the day on which your goods are received. Please note that when returning rejected goods, the package and contents must in perfect condition. You must inform us by email in writing of your wish to cancel. You must contact us for advice on safely returning goods. You are responsible for the cost of returning the goods safely and in original condition. We may accept goods made unsalable due to damaged packaging, though this is at our discretion and is subject to a 10% repackaging cost. We will refund your money within 30 days of receipt of the goods, less any delivery costs incurred (if any). Returns outside this period will not be accepted. These cancellation terms do not apply to goods that are special order items, goods made to your specification, customised goods or goods purchased instore.

Delivery

Contact us for a price for non-mainland deliveries).

You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good condition. If items are damaged on delivery you should not accept them, let the courier return them to www.concept-zen.com. You should never sign a delivery as 'unchecked'. You must inform us of this within 24 hours of delivery.

If goods are ordered at the weekend or on a bank holiday, the order on the next working day and delivery dates will vary accordingly. If a delivery would normally fall due over the Christmas shutdown period, the delivery period may be extended to a later date. We endeavour to deliver all goods on time, however delays are possible so please do not book your plumber until goods have been safely received complete and in good condition. We do not accept liability for any costs incurred due to delays or compensation in any way for booked tradesman by customers. For bulky orders, please ensure that someone is available to help the driver move the goods from the delivery van to your premises.

Pricing Errors

Typographical Errors In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.

Guarantee

All goods are guaranteed for a minimum of 30 days. On some products there is an extended guarantee, and in such cases the extended period is outlined in the product's description. Your statutory rights are not affected.

All Hudson Reed and Home of Amber brassware comes with a 10 year manufacturing guarantee against defects when used on normal domestic applications (excluding serviceable parts, neglect or abuse), as well as a guarantee on the surface finishing, 10 years on chrome, 5 years on gold. As a continuously evolving company we reserve the right to change the specification of products without notice.

Complaints

Should you have a complaint we will endeavour to respond to this within 48 hours (2 working days).

Inspect Goods On Delivery

You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good condition. If items are damaged on delivery you should not accept them, let the courier return them to www.concept-zen.com. You should never sign a delivery as 'unchecked'. You must inform us of this within 24 hours of delivery.

Returning Goods

You must contact us for a returns form within 7 days of purchase and in advance of returning any goods. You should return goods via a recorded and insured service. We may refuse goods that are returned without good reason. And, if the returned goods are without defect then shipping costs or payment handling fees incurred will not be refunded. Upon return we will test the goods for faults or damage. If a fault or damage is found then the product will be replaced with a new one.

Faulty Goods

All returns are tested. We will replace the goods or give a full refund including reasonable return costs when the fault is confirmed. If no fault is found the return may be refused.

If A Return Is Refused

If we are unable to accept your return, you should collect your goods within 21 days of notification. We will hold your goods for a minimum of 21 days but may have to dispose of them after this period if they have not been collected.

Use Of This Web Site

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. www.concept-zen.com reserves the right, at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

Disclaimers and Limitations on www.concept-zen.com - Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, WWW.CONCEPT-ZEN.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM WWW.CONCEPT-ZEN.COM AND RELATED SERVICES, WHICH ARE PROVIDED BY WWW.CONCEPT-ZEN.COM, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST WWW.CONCEPT-ZEN.COM, BUT ONLY AGAINST THE COMPANY OR PERSON GIVING THEM.

WWW.CONCEPT-ZEN.COM ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL WWW.CONCEPT-ZEN.COM STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A CORGI REGISTERED GAS INSTALLER OR A MEMBER OF THE INSTITUTE OF PLUMBING . YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF WWW.CONCEPT-ZEN.COM WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. WWW.CONCEPT-ZEN.COM ACCEPTS NO RESPONSABILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

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